Last updated: July 31, 2026
Official support channels for the Raqeem school application and platform.
The Raqeem team supports educational institutions and users of the platform and mobile application with account access, feature usage, technical issues, privacy questions, and account or data deletion requests.
Please include the educational institution’s name, your account type or role, a description of the issue, the steps that led to it, and the approximate time it occurred. Never send your password, verification codes, or other secret information.
For login or permission issues, we may request information needed to verify identity and the user’s relationship with the educational institution. Some school-account requests must be handled by the institution that manages the account.
To help us diagnose the issue, include the device, operating system, application or browser version, and a screenshot when useful after hiding sensitive data. Do not send student files or school documents unless the support team specifically requests them through a secure channel.
Privacy questions and account or data deletion requests may be submitted through our official email address. Deletion requests are subject to identity verification and to the educational institution’s legal and administrative responsibilities.
Email: contact@raqeem.ma Address: Genius Step SARL, 37 Rue 40 Aouama Zemmouri Lot 271, 90080 Tangier, Morocco. You may also use the contact form available on the Raqeem website.
The Raqeem team will never ask for your password or a complete verification code. If you receive a suspicious message or link, stop the process and contact us at contact@raqeem.ma.
