Covered services
Status reporting may cover the web platform, applications, APIs, notifications, email, and supporting services.
A guide to understanding Raqeem service states, maintenance, incidents, and issue reporting.
Last updated: July 31, 2026
This is an informational page, not a real-time monitoring dashboard. It does not display live status unless connected to a verified monitoring source.
Status reporting may cover the web platform, applications, APIs, notifications, email, and supporting services.
The core service is available with no known issue materially affecting normal use.
The service remains available, but some operations may be slower or less stable than usual.
A specific function or limited group of users or institutions is affected while other services remain available.
A broad impact prevents use of a core function and requires a high-priority response.
This state is used for scheduled or emergency work that may temporarily affect selected functions.
A future live status page should publish confirmed information only, including scope of impact and restoration progress.
Reports should include the institution, time, affected function, and error message without passwords or unnecessary sensitive data.
Contact support with a clear description and the scope of impact. Do not send passwords or unnecessary personal data.
Contact support